TO START YOUR RETURN - CLICK HERE
Sending items back to us from within the UK:
Returns shipping is free of charge. For an exchange, Beija will also cover the shipping cost of 1 exchange order to be sent back out to you. As soon as we receive your return we will process your refund or exchange and keep you up to date via email.
Sending items back to us from outside of UK:
You will have to pay the cost of postage to return the item(s) back to us using the postal service / courier of your choice. For an exchange, Beija will cover the shipping cost of 1 exchange order to be sent back out to you.
You can return or exchange items from your order for up to:
14 days = UK customers.
21 days = International customers.
From the date it arrives with you.
Orders placed in December have an extended returns period - 31st January.
STRICT POLICY: For products such as thongs we strictly do not accept returns. They will be rejected at our warehouse, unless proven faulty upon receipt. This is our company policy for hygiene and safety reasons.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees cannot be refunded unless the product is proven faulty.
If you cannot see the funds in your account after your refund notification you must contact your credit card company and bank, it can take up to 30 days before your refund is officially posted. If you are still having problems contact us on customerservice@beija.london
UK SHIPPNG:
Standard shipping: £5.50 standard delivery (48 hours)
Fast shipping: £6.50 (24 hours | Orders must be placed before 2pm).
We use Royal Mail as our chosen carrier. Once your order has been processed and dispatched you will receive a confirmation e-mail letting you know your parcel it is on its way.
INTERNATIONAL SHIPPING:
Shipping cost calculated at checkout. Taxes and duties included are NOT included in shipping cost.
