RETURNS + SHIPPING
TO START YOUR RETURN - CLICK HERE
You can return or exchange items from your order for up to:
14 days = UK customers.
21 days = International customers.
From the date it arrives with you.
Orders placed in December have an extended returns period - 31st January.
For products such as thongs we strictly do not accept returns. They will be rejected at our warehouse, unless proven faulty upon receipt. This is our company policy for hygiene and safety reasons.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping fees cannot be refunded unless the product is proven faulty.
If you cannot see the funds in your account after your refund notification you must contact your credit card company and bank, it can take up to 30 days before your refund is officially posted. If you are still having problems contact us on email@example.com
Sending items back to us from within the UK:
We offer free exchanges and partial refunds.
We process refunds/exchanges within 8 working days of receiving them and will keep you up to date via email.
For straight full refunds (when you do not wish to keep any of the items in your order and you opt to use Beija London Royal Mail return service) £3.50 will be deducted from your order total refund value as we cannot carry the shipping cost of postage at this moment.
*If you have participated in an Online Bra fitting prior to making your order and you are requesting a full refund you will not be charged/ deducted for the return shipping cost ;)
Sending items back to us from outside of UK:
Customers have to pay the cost of postage to return the item(s) back to us by using their own method of postage or using our portal - here.
For an exchange, Beija will cover the shipping cost of 1 exchange order to be sent back out to you. You will not have to pay shipping on the new item which is coming to you.
Standard shipping: £4.50 standard delivery (48 hours)
If you want a faster shipping service please email firstname.lastname@example.org and we will do what we can to make it happen for you. The costs of next day shipping is £6.50. We use Royal Mail as our chosen carrier. Once your order has been processed and dispatched you will receive a confirmation e-mail letting you know your parcel it is on its way.
Shipping cost calculated at checkout. Taxes and duties included ARE included in shipping cost you will not be asked to pay any additional customs/ duties fees.